Service Standards Annual Results

SSHRC has set service standards for the timely delivery of its funding opportunities for the services outlined below.

SSHRC service standards apply to all Transfer Payment Programs administered by SSHRC.

Note: An adjustment was made to the time period during which data is collected in order to comply with Treasury Board reporting requirements. As a result, there was a data overlap between the 2016-17 and the 2017-18 results for the following services: Acknowledgement of receipt of applications; notification of competition results to institutions; and notification of competition results to applicants.

2018-19
Service Total transactions Transactions where standards met Performance target Percentage of standards met
Acknowledgment of receipt of application 11,133 9,298 90% 83.5%
Notification of competition results to institutions 7,325 6,694 95% 91.4%
Notification of competition results to applicants 9,252 9,256 90% 97.9%
Direct deposit payment initiation—Test payment 216 169 90% 78.2%
First payments 380 359 90% 94.5%
Subsequent payments 970 828 90% 85.4%
Response to access to information and privacy requests 42 38 100% 90%
2017-18
Service Total transactions Transactions
where standards met
Performance
target
Percentage of standards met
Acknowledgement of receipt of application 6,190 5,892 90% 95.2%
Notification of competition results to institutions 6,929 6,615 95% 95.5%
Notification of competition results to applicants 7,629 5,972 90% 78.3%
Direct deposit payment initiation—Test payment 221 146 90% 66.1%
Direct deposit payment initiation—First payment 251 234 90% 93.2%
Subsequent payments 767 679 90% 88.5%
2016-17
Service Total Transactions Transactions where standards met Performance target Percentage of standards met
Acknowledgement of receipt of applications* 5,879 5,876 90% 99.9%
Notification of competition results to institution* 6,351 6,038 95% 95.1%
Notification of competition results to applicants* 6,920 5,090 90% 73.6%
Direct deposit payment initiation—Test payment** 47 45 90% 95.7%
Direct deposit payment initiation—First payment** 50 50 90% 100%
Subsequent payments** 308 303 90% 98.4%

*Results for April 1, 2016, to March 31, 2017
**Results for November 1, 2016, to March 31, 2017

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