Service standards annual results
SSHRC has set service standards for the timely delivery of its funding opportunities for the services outlined below.
SSHRC standards and results apply to all transfer payment programs administered by SSHRC.
Note: An adjustment was made to the time period during which data is collected, in order to comply with Treasury Board Secretariat reporting requirements. As a result, there was a data overlap between the 2016-17 and 2017-18 results for the following services: Acknowledgement of receipt of application; notification of competition results to institutions; and notification of competition results to applicants.
Note: Global Payments: For 2020-21, the number is the actual number of transactions performed. For 2019-20, the number represents the number of months the transactions were performed within the standard.
2021-22
2021-22
| Service | Total transactions | Transactions where standards met | Performance target | Percentage of standards met |
|---|---|---|---|---|
| Acknowledgment of receipt of application | 9,136 | 7,951 | 90% | 87.0% |
| Notification of competition results to institutions | 7,931 | 6,811 | 95% | 85.9% |
| Notification of competition results to applicants | 7,425 | 5,429 | 90% | 73.1% |
| Direct deposit payment initiation—test payment | 298 | 294 | 90% | 98.7% |
| First payments | 302 | 296 | 90% | 98.0% |
| Subsequent payments | 891 | 881 | 90% | 98.9% |
| Global payments | 8,001 | 8,001 | 90% | 100% |
Performance was negatively impacted by process changes and technical issues.
Note: Access to Information and Privacy (ATIP) requests have been removed from this table because they are no longer required in this report.
2020-21
2020-21
| Service | Total transactions | Transactions where standards met | Performance target | Percentage of standards met |
|---|---|---|---|---|
| Acknowledgment of receipt of application | 8,282 | 7,446 | 90% | 89.9% |
| Notification of competition results to institutions | 7,016 | 4,302 | 95% | 61.3% |
| Notification of competition results to applicants | 10,017 | 5,353 | 90% | 54.1% |
| Direct deposit payment initiation—test payment | 259 | 229 | 90% | 90.0% |
| First payments | 267 | 261 | 90% | 97.8% |
| Subsequent payments | 909 | 753 | 90% | 85.3% |
| Global payments | 7,615 | 7,615 | 90% | 100% |
| Access to Information and Privacy requests | N/A | N/A | N/A | N/A |
Performance was negatively impacted by process changes implemented to respond to the public health restrictions as a result of the COVID-19 pandemic.
2019-20
2019-20
| Service | Total transactions | Transactions where standards met | Performance target | Percentage of standards met |
|---|---|---|---|---|
| Acknowledgment of receipt of application | 11,091 | 9,901 | 90% | 89.3% |
| Notification of competition results to institutions | 8,208 | 7,778 | 95% | 94.8% |
| Notification of competition results to applicants | 6,053 | 5,924 | 90% | 97.9% |
| Direct deposit payment initiation—Test payment | 273 | 246 | 90% | 90.1% |
| First payments | 288 | 266 | 90% | 92.4% |
| Subsequent payments | 791 | 732 | 90% | 92.5% |
| Funding transfers to administering institutions (NEW) | 12 | 11 | 90% | 91.7% |
| Response to Access to Information and Privacy (ATIP) requests | 50 | 47 | 100% | 94% |
2018-19
2018-19
| Service | Total transactions | Transactions where standards met | Performance target | Percentage of standards met |
|---|---|---|---|---|
| Acknowledgment of receipt of application | 11,133 | 9,298 | 90% | 83.5% |
| Notification of competition results to institutions | 7,325 | 6,694 | 95% | 91.4% |
| Notification of competition results to applicants | 9,252 | 9,256 | 90% | 97.9% |
| Direct deposit payment initiation—Test payment | 216 | 169 | 90% | 78.2% |
| First payments | 380 | 359 | 90% | 94.5% |
| Subsequent payments | 970 | 828 | 90% | 85.4% |
| Response to access to information and privacy requests | 42 | 38 | 100% | 90% |
2017-18
2017-18
| Service | Total transactions | Transactions where standards met |
Performance target |
Percentage of standards met |
|---|---|---|---|---|
| Acknowledgement of receipt of application | 6,190 | 5,892 | 90% | 95.2% |
| Notification of competition results to institutions | 6,929 | 6,615 | 95% | 95.5% |
| Notification of competition results to applicants | 7,629 | 5,972 | 90% | 78.3% |
| Direct deposit payment initiation—Test payment | 221 | 146 | 90% | 66.1% |
| Direct deposit payment initiation—First payment | 251 | 234 | 90% | 93.2% |
| Subsequent payments | 767 | 679 | 90% | 88.5% |
2016-17
2016-17
| Service | Total Transactions | Transactions where standards met | Performance target | Percentage of standards met |
|---|---|---|---|---|
| Acknowledgement of receipt of applications* | 5,879 | 5,876 | 90% | 99.9% |
| Notification of competition results to institution* | 6,351 | 6,038 | 95% | 95.1% |
| Notification of competition results to applicants* | 6,920 | 5,090 | 90% | 73.6% |
| Direct deposit payment initiation—Test payment** | 47 | 45 | 90% | 95.7% |
| Direct deposit payment initiation—First payment** | 50 | 50 | 90% | 100% |
| Subsequent payments** | 308 | 303 | 90% | 98.4% |
*Results for April 1, 2016, to March 31, 2017
**Results for November 1, 2016, to March 31, 2017
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