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Service Standards Annual Results

SSHRC has set service standards for the timely delivery of its funding opportunities for the services outlined below.

SSHRC standards and results apply to all Transfer Payment Programs administered by SSHRC.

Note: An adjustment was made to the time period during which data is collected, in order to comply with Treasury Board reporting requirements. As a result, there was a data overlap between the 2016-17 and the 2017-18 results for the following services: Acknowledgement of receipt of application; notification of competition results to institutions; and notification of competition results to applicants.

Note: Global Payments: For 2020-21, the number is the actual number of transactions performed. For 2019-20, the number represents the number of months where the transactions were performed within the standard.

2020-21

2020-21

Service Total transactions Transactions where standards met Performance target Percentage of standards met
Acknowledgment of receipt of application 8,282 7,446 90% 89.9%
Notification of competition results to institutions 7,016 4,302 95% 61.3%
Notification of competition results to applicants 10,017 5,353 90% 54.1%
Direct deposit payment initiation—test payment 259 229 90% 90.0%
First payments 267 261 90% 97.8%
Subsequent payments 909 753 90% 85.3%
Global payments 7,615 7,615 90% 100%
Access to Information and Privacy requests N/A N/A N/A N/A

Performance was negatively impacted by process changes implemented to respond to the public health restrictions as a result of the COVID-19 pandemic.

2019-20

2019-20

Service Total transactions Transactions where standards met Performance target Percentage of standards met
Acknowledgment of receipt of application 11,091 9,901 90% 89.3%
Notification of competition results to institutions 8,208 7,778 95% 94.8%
Notification of competition results to applicants 6,053 5,924 90% 97.9%
Direct deposit payment initiation—Test payment 273 246 90% 90.1%
First payments 288 266 90% 92.4%
Subsequent payments 791 732 90% 92.5%
Funding transfers to administering institutions (NEW) 12 11 90% 91.7%
Response to Access to Information and Privacy (ATIP) requests 50 47 100% 94%
2018-19

2018-19

Service Total transactions Transactions where standards met Performance target Percentage of standards met
Acknowledgment of receipt of application 11,133 9,298 90% 83.5%
Notification of competition results to institutions 7,325 6,694 95% 91.4%
Notification of competition results to applicants 9,252 9,256 90% 97.9%
Direct deposit payment initiation—Test payment 216 169 90% 78.2%
First payments 380 359 90% 94.5%
Subsequent payments 970 828 90% 85.4%
Response to access to information and privacy requests 42 38 100% 90%
2017-18

2017-18

Service Total transactions Transactions
where standards met
Performance
target
Percentage of standards met
Acknowledgement of receipt of application 6,190 5,892 90% 95.2%
Notification of competition results to institutions 6,929 6,615 95% 95.5%
Notification of competition results to applicants 7,629 5,972 90% 78.3%
Direct deposit payment initiation—Test payment 221 146 90% 66.1%
Direct deposit payment initiation—First payment 251 234 90% 93.2%
Subsequent payments 767 679 90% 88.5%
2016-17

2016-17

Service Total Transactions Transactions where standards met Performance target Percentage of standards met
Acknowledgement of receipt of applications* 5,879 5,876 90% 99.9%
Notification of competition results to institution* 6,351 6,038 95% 95.1%
Notification of competition results to applicants* 6,920 5,090 90% 73.6%
Direct deposit payment initiation—Test payment** 47 45 90% 95.7%
Direct deposit payment initiation—First payment** 50 50 90% 100%
Subsequent payments** 308 303 90% 98.4%

*Results for April 1, 2016, to March 31, 2017
**Results for November 1, 2016, to March 31, 2017

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