Service Standards Annual Results

SSHRC has set service standards for the timely delivery of its funding opportunities for the services outlined below.

Note: An adjustment was made to the time period during which data is collected in order to comply with Treasury Board reporting requirements. As a result, there was a data overlap between the 2016-17 and the 2017-18 results for the following services: Acknowledgement of receipt of applications; notification of competition results to institutions; and notification of competition results to applicants.


2017-18

Service Total transactions Transactions
where standards met
Performance
target
Percentage of standards met
Acknowledgement of receipt of application 6,190 5,892 90% 95.2%
Notification of competition results to institutions 6,929 6,615 95% 95.5%
Notification of competition results to applicants 7,629 5,972 90% 78.3%
Direct deposit payment initiation—Test payment 221 146 90% 66.1%
Direct deposit payment initiation—First payment 251 234 90% 93.2%
Subsequent payments 767 679 90% 88.5%

2016-17

Service Total Transactions Transactions where standards met Performance target Percentage of standards met
Acknowledgement of receipt of applications* 5,879 5,876 90% 99.9%
Notification of competition results to institution* 6,351 6,038 95% 95.1%
Notification of competition results to applicants* 6,920 5,090 90% 73.6%
Direct deposit payment initiation—Test payment** 47 45 90% 95.7%
Direct deposit payment initiation—First payment** 50 50 90% 100%
Subsequent payments** 308 303 90% 98.4%

*Results for April 1, 2016, to March 31, 2017

**Results for November 1, 2016, to March 31, 2017